Collection: Customer Service Mastery
Collection Overview
Customer service lies at the heart of every business. If you want to maintain a good relationship with customers, you need to keep them happy. And the best way to do that is through good customer service. This is why you need to help your customer service team master their skills.
With this course collection your customer service reps will understand the concept of Customer Types (Personas) and learn more about Customer Service Through Social Media. Your customer service managers will learn how to coach their teams and how to better manage the remote ones. There are also courses on High-Touch Customer Service, Self-Service Customer Management, and more.
All courses last 15 minutes or less, so your teams are able to fit the training into their busy schedule.
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Customer Service is not a Cost Center
Regular price $9.99 CADRegular pricePrix unitaire / par -
Tracking and Improving the Customer Experience
Regular price $9.99 CADRegular pricePrix unitaire / par -
Empowering Customer Service
Regular price $9.99 CADRegular pricePrix unitaire / par -
Self-Service Customer Management
Regular price $9.99 CADRegular pricePrix unitaire / par -
High-Touch Customer Service
Regular price $9.99 CADRegular pricePrix unitaire / par -
Customer Service through Social Media
Regular price $9.99 CADRegular pricePrix unitaire / par -
Managing Remote Customer Service Teams
Regular price $9.99 CADRegular pricePrix unitaire / par -
Customer Service Coaching
Regular price $9.99 CADRegular pricePrix unitaire / par -
Anticipating Customers' Needs
Regular price $9.99 CADRegular pricePrix unitaire / par -
Understanding Customer Types (Personas)
Regular price $9.99 CADRegular pricePrix unitaire / par